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Apart from
the training mentioned before,
training was also delivered on a continuous base to the individual market traders
on a one-to-one bases on site at the different stands as well as in the market
office for small groups, reaching from 2 to 6 persons. Groups were
approached according to the kind of trade they are in.
Experience showed
that most successful trainings are of a technical nature and based on the continuous follow up and delivery of business advice .
Other training :
Leadership and
institutional training
of market operators and committees. Better-trained market operators and
committees, improved means of communication and
contributed to an increased level of communication
between the stakeholders. (see Task
of the Market Management).
Training of
small-scale entrepreneurs
through specifically adapted workshops. This included business management
training as well as technical skills
training carried out in compliance with
already existing training
programmes in the region. The training content
was as follows: introduction to
business management, buying, costing and pricing, stock control, record keeping,
packaging, customer care, marketing and the graduation process towards medium
scale business.
Other technical training
included: key-making, horticultural, hairdressing, fence-making and milling*.
Tasks of the
Market
Management
:
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allocation of stands – social events and contracts
-
income – banking, determine market fee structure
considering socio-economic and economic conditions and consulting with Market
Committees
-
hygiene – monitor cleanliness of vendors and
products, provide cleaning material and call health inspector
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safety – guards, disputes, ensure intact
environment
-
maintenance – breakage, functioning of facilities,
office, market committee
-
Human Resource – cleaners, security,
operators
-
upgrade – space, services, infrastructure,
financial systems, internal organisation e.g. office and facilities
-
public relations – vendors, buyers, community
leaders, media (together with the PRO of the Rundu Town Council) posters, memorabilia.
-
finances – cash-book and reporting to the Rundu
Town Treasurer
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relationships – stakeholders e.g. market, police,
public, neighbours, businesses, conflicts about stand allocation and be neutral
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conflict resolution- between traders and local
authorities, custom officers, vicious competition between illegal and "legal
traders"
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inventory – monthly inventories and
reporting
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